Lead times are normally 2 to 7 working days for stocked items. (If an order is placed and there is no stock we will always call the customer to check if there is an alternative product or the customer is happy to wait for stock replenishments, please be aware our website has no live stock list.)
Deliveries between Monday to Friday 7am – 6pm.
Once a Customer has ordered:
Customers will be contacted by email or text message to confirm delivery date within 48 hours of placing an order. If we have been unable to make contact with the customer a text message or email will be sent requesting the customer to contact us.
Customers can request a delivery date and our transport team will always do their best to meet the required date. Once a delivery date has been agreed you will receive a text message to confirm the date. Any changes to a delivery date will need to be requested 24 hours prior to the processed delivery date.
Day of Delivery The Delivery driver will call or text approximately 30 minutes prior to arrival.
2 MAN DELIVERY: Deliveries are carried out by a specialist team of two drivers. They will take care of the heavy lifting for you and offload your goods into the nearest available point of entrance to the building. Please note deliveries are made to ground floor only. Delivery drivers will not go up or down any stairs.
VERY IMPORTANT NOTICE: Even though we do our very best to ensure your worktops are delivered on time and in perfect condition on the rare occasion there may be circumstances that are out of our control. We advise you not to book a fitter/trades person or remove any fixtures or fittings until after you have received your goods. We will do our very best to replace any damaged/imperfect goods as quickly as possible but this can take up to a week. To avoid any inconvenience, upon delivery please inspect your items to ensure they are all accounted for and in perfect condition. Note, damages must be reported within 3 working days. Thereafter no claims for damages can be entered into.
We will always take steps to minimise delays happening but In the event of this we are not responsible or liable for loss of time or costs incurred for trade persons / fitters.
This notice is in the best interests of all our customers as we want our customers to have the very best possible experience when ordering from us.
More details about delivery can be found on our terms and conditions page.
IP, CO, CB, NR, PE13, PE14, PE15, PE16, PE26, PE27, PE28, PE30, PE31, PE32, PE33, PE36, PE37, PE38
AL, B1, B2, B3, B4, B5, B6, B7, B8, B9, BA, BB, BD, BH, BL, BN,
BR, BS, CA, CF, CH, CM, CR, CT, CV, CW,
DA, DE, DH, DL, DN, DT, DY, E1, E2, E3, E4, E5, E6, E7, E8, E9,
EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG,KT,
L1, L2, L3, L4, L5, L6, L7, L8, L9, LA, LD, LE, LL, LN, LS, LU,
M1, M2, M3, M4, M5, M6, M7, M8, M9, ME, MK,
N1, N2, N3, N4, N5, N6 N7,N8, N9, NE, NG, NN, NP, NW,
OL, OX, PE1, PE2, PE3, PE4, PE5, PE6, PE7, PE8, PE9, PE10, PE11, PE12, PE20, PE21, PE22, PE23, PE24, PE25, PE29, PE19, PL, PO, PR, RG, RH, RM, SA, SE, SG, SK, SL, SM,
SN, SO, SP, SR, SS, ST, SW, SY, TA, TF, TQ, TN, TR, TS, TW, UB,
W1, W2, W3, W4, W5, W6, W7, W8, W9, WA, WC, WD,
WF, WN, WR, WS, WV, YO.
Please call our office 01473 748312 as some of the below postcodes will have limited product availability as we use various distributors for all our worktop brands and they all operate slightly differently for Zone 3.
AB, DD, DG, EH, FK, G, KY, ML, TD
Please call our office 01473 748312 for Northern Ireland deliveries as will have limited product availability for this area.
We are dedicated to ensure that your kitchen worktops arrive to you in perfect condition and on time.
We are able to deliver most items within 2 – 7 working days. There are some parts of the UK that we cannot deliver to. With this in mind it is advisable to give us a call before proceeding with your online order so we can check delivery areas for you. Also please see our costs for delivery areas above.
Our delivery team cannot offload goods through windows due to the risk of damage to the building, goods or the safety of our staff.
Even though we do our very best to ensure your worktops are delivered on time and in perfect condition on the rare occasion there may be circumstances that are out of our control. We advise you not to book a fitter/trades person or remove any fixtures or fittings until after you have received your goods.
We will do our very best to replace any damaged/imperfect goods as quickly as possible but this can take up to a week.
To avoid any inconvenience, upon delivery please inspect your items to ensure they are all accounted for and in perfect condition. Any damages or defects must be reported within 72 hours of delivery. Thereafter no claims for damages can be entered into.
We will always take steps to minimise delays happening but in the event of this we are not responsible or liable for loss of time or costs incurred for trade persons / fitters.
This notice is in the best interests of all our customers as we want our customers to have the very best possible experience when ordering from us.
More details about delivery can be found on our terms and conditions page.
